TendoPay Payment Installments

 FAQ

 

What is TendoPay?

TendoPay is an installment plan solution that gives you the convenience to buy now and pay later for your Luxx products in 2 to 24 months installments. It's that easy—no need for credit cards or bank accounts!

How can I start using TendoPay?

There are 2 ways to do it:

  1. Create an Account on www.tendopay.ph in few simple steps.
  2. Select TendoPay as the payment method while checking out on one of TendoPay e-commerce partners or purchase voucher at our website and use it while shopping with our e-commerce partners.

How do I set up an account on TendoPay?

In order to start using TendoPay, you need to:

  1. Be at least 18 years old and possess two of the officially accepted IDs. For the full list of IDs, see here.
  2. Have a valid e-mail address.
  3. Have a valid mobile phone number.
  4. Provide Tendopay with your full name and date of birth.

Approval process will take maximum 1 business day from the moment you submitted all required documents.

Do I need a bank account or credit history to start using TendoPay?

Nope! What's great about Tendopay is that you don't need bank account or credit history.

What are the fees do I need to pay for TendoPay?

There is no upfront fee! You will be charged an interest rate which will be included in your monthly installment. You may find the exact fixed monthly payment before confirming your order.

Email and SMS reminders will be sent to you before your next payment installment. For missed payments, a fee will be charged.

Is there a purchase limit?

The purchase limit ranges from PHP3,000-P30,000 depending on your application. As long as you repay the installments on time and make more purchases, Tendopay will be increasing your limit!

How can I repay my installments?

You will be able to repay your installments at the outlets below:

  • 7eleven
  • Cebuana Lhuillier
  • LBC
  • Bayad Center
  • Robinsons Dep't Store
  • SM Dep’t/Supermarket/Savemore Counter
  • ECPay
  • GCash
  • PayMaya


You can also learn how to make repayments here.

Can I get a refund or exchange for my purchase?

We only accept refunds and exchanges for defective products and wrong items sent. TendoPay will only cancel your installment payments if we confirm return of the item and accept the refund request.

What will happen if I do not repay my installment?

For non-payments, your account will be blocked until you pay the amount due. You will continue receive payment reminders until the balance is settled.

For payment failures, Tendopay will be entitled to take action under your agreement with TendoPay, such as the use of third-party debt collection services and / or the reporting of your non-payment actions to credit bureau.