Our lashes are handmade out of hair-like silk fiber from faux mink.

Navigate through the site and click the Add to Cart button when you want to purchase an item. To view your cart, click the shopping bag icon at the top right of the website.

Click Checkout when you are sure of your purchase! Continue as a guest or log in to your Luxx Lash account.

Fill out the check out form with your details, proceed to choose your preferred shipping method, then choose your preferred payment method.

Click “Place Order” to complete your purchase! Be sure to check your email for the order confirmation.

Please add support@heyluxxlash.com to your contact list to ensure the email won’t end up in your spam folder.

When you create an account, the items in your cart won’t go away every time you leave the website!

Your order will be cancelled if unpaid after 48 hours. If you would still like to purchase, simply add to cart again—but remember, stocks are limited!

Sign up to our newsletter and follow us on our social media accounts to get the latest updates right away!


You’ll find updates through our website, Instagram and Facebook @heyluxxlash, as well as our newsletters (insider tip: newsletter subscribers get first access—make sure you're subscribed!).

This means the product has been sold out and the stock has been bought beforehand.

Yes, you can! Once you add items to cart, click the shopping cart icon on the top right of the website then adjust the quantity to your liking or remove the item from your cart.

Unfortunately, we do not accept cancellations for orders made.

Rescheduling to another delivery date is allowed. However, customers must shoulder the cost of failed deliveries.

Returns and exchanges will only be permitted under the following circumstances:

  • Requests regarding returns of styles that are not the same with your confirmed order are ineligible.
  • You are given 7 days upon receiving the item to request for a return/exchange/refund.
  • Shipping fees for returns will be shouldered by the customer.

For more information, visit our Return and Exchange Policy.

Yes we do! Watch out for promos from our website, newsletter, and social media accounts!

We allow exchanges for damaged or defective items only 7 days after delivery. Items must be unused and in original packaging.

Please send us a message on our Facebook or Instagram accounts or email us at support@heyluxxlash.com

Please be careful with the bottom lashes of your magnetic lash set. The bottom lashes are not sold separately as they come in a set to ensure that all the magnets work together properly.

We don't have physical stores at the moment.

Please send a message to support@heyluxxlash.com We’d be interested to work with you!

We are always looking to grow our team! Please email your CV to join@heyluxxlash.com and we'll see what may work best for you.

For other exclusive offers and perks, be sure to sign up to our newsletter where you can get first dibs on exciting deals and new releases!


We have several payment offers at your convenience! Choose among the following options:

  • PayPal 
  • Credit or Debit Card via PayPal
  • Credit or Debit Card via PayMongo
  • GCash via PayMongo
  • GrabPay via PayMongo
  • Maya via PayMongo
  • Direct Debit - BPI via PayMongo
  • Cash on Delivery (COD)
  • Bank Deposit or Online Bank Transfer (BDO/BPI/UnionBank)
  • Maya
  • Installments by TendoPay

Bank details will be found in the Order Confirmation email which will be sent right after the purchase has been made.

Rest assured, credit and debit transactions are safely done with PayPal and PayMongo. 

PayPal has real time fraud prevention as well as anti-fraud detection active in their system. To learn more about it, read here.

To learn more about PayMongo’s policy, see here.

For orders paid on site, kindly wait for a confirmation before exiting the page. For online bank transfers, a confirmation email will be sent when your payment has been verified.


For local orders, we deliver via courier (LBC, J&T, Ninjavan)

For international orders, we deliver through RAF Postal Shipping.

See delivery lead time below:

  • Metro Manila: Delivery within 3 to 5 business days
  • Provincial Luzon: Delivery within 3 to 5 business days
  • Visayas: Delivery within 5 to 7 business days
  • Mindanao: Delivery within 9 to 12 business days

For international orders that are currently not covered by our website, please send us a message on Instagram, Facebook or at support@heyluxxlash.com so we can make it happen! Customer shall be responsible for all duties and taxes upon delivery.

For standard deliveries, you will receive a tracking code along with instructions once your order has been shipped.

Send us a message on Instagram, Facebook, or at support@heyluxxlash.com.

You don’t have to be around to receive your package, but please ensure that someone is at your delivery address to receive it.

Yes, your order can be delivered to an office address! Please input your office address when asked about your shipping information while you’re placing your order on the website.

We don't offer same day delivery.We don't offer same day delivery.