Customer Care

FAQ


Navigate through the site and click the Add to Cart button when you want to purchase an item. To view your cart, click the shopping bag icon at the top right of the website.

Click Checkout when you are sure of your purchase! Continue as a guest or log in to your Luxx Lash account.

Fill out the check out form with your details, proceed to choose your preferred shipping method, then choose your preferred payment method.

Click “Place Order” to complete your purchase! Be sure to check your email for the order confirmation.

Please add ask@heyluxxlash.com to your contact list to ensure the email won’t end up in your spam folder.


When you create an account, the items in your cart won’t go away every time you leave the website!


For online and over-the-counter bank deposit payments, your order reservation is valid for a maximum of 48 hours only, excluding Sundays and holidays. Your order will be cancelled if unpaid after 48 hours. If you would still like to purchase, simply add to cart again—but remember, stocks are limited!


Sign up to our newsletter and follow us on our social media accounts to get the latest updates right away!

fb.com/heyluxxlash and ig.com/heyluxxlash

 


You’ll find updates through our website, Instagram and Facebook @heyluxxlash, as well as our newsletters (insider tip: newsletter subscribers get first access—make sure you're subscribed!).


This means the product has been sold out and the stock has been bought beforehand.

 


Yes, you can! Once you add items to cart, click the shopping cart icon on the top right of the website then adjust the quantity to your liking or remove the item from your cart.


Unfortunately, we do not accept cancellations for orders made.


Returns and exchanges will only be permitted under the following circumstances:
  • Incorrect products delivered; and
  • Product defects in design, materials, and workmanship.


Yes we do! Watch out for promos from our website, newsletter, and social media accounts!

 


We allow exchanges for unused damaged or defective items only 2 days after delivery.

 
Please send us a message on our Facebook or Instagram accounts or email us at ask@heyluxxlash.com

 


You may order a bottom lash replacement on our website! Please indicate which style you need it for.


We are available at Retail Lab 2/F Powerplant Mall as well as Frankie & Friends General Store 2/F SM Aura Premier and R2 PowerPlant Mall.


Please send a message to ask@heyluxxlash.com. We’d be interested to work with you!


We are always looking to grow our team! Please email your CV to ask@heyluxxlash.com and we'll see what may work best for you.

 
All you have to do is tell your friends about Luxx!

  1. Refer Luxx Lash to friends via: email, facebook post, twitter post, or link.
  2. Each friend will get P300 off for a minimum spend of P1,500
  3. For each friend referred that makes a purchase, you get P300 credit for your next Luxx purchase!

Click here to start referring!

 

PAYMENT INFO

  1. PayPal (5% service charge)
  2. Credit or Debit Card through PayPal (5% service charge)
  3. BPI Direct Debit
  4. Cash on Delivery (COD)
  5. Bank Deposit or Online Bank Transfer (BDO/BPI)
  6. GCash
  7. PayMaya

Bank details will be found in the Order Confirmation email which will be sent right after the purchase has been made.


Rest assured, credit and debit transactions are safely done with PayPal. PayPal has real time fraud prevention as well as anti-fraud detection active in their system. To learn more about it, go to the link below: https://www.paypal.com/ph/webapps/mpp/paypal-safety-and-security

 


For online bank transfers, a confirmation email will be sent when your payment has been verified.

SHIPPING INFO


For Metro Manila orders, we do weekly deliveries through Lalamove. The date for sending will be indicated during checkout.

For provincial orders, we deliver via courier (GoGo Xpress, LBC, CourEx).


We do same day deliveries (Mondays to Fridays) for Metro Manila orders made before our 1 PM cut-off. Should you wish to have your order delivered as soon as possible, you can pay a P50 priority fee plus the excess amount from the standard P150 shipping fee

 

For orders outside Metro Manila, please expect a delivery period of 5-10 (Luzon) and 7-14 (Visayas and Mindanao) working days.


For international orders that are currently not covered by our website, please send us a message on Instagram, Facebook or at ask@heyluxxlash.com so we can make it happen!
 


For weekly deliveries, you will be notified once your order has been sent out. You will receive your order in approximately two hours or more depending on your location. The rider will send you a message or call you when he has arrived at your delivery address.

For provincial orders, you will receive a tracking code along with instructions once your order has been shipped.


Send us a message on Instagram, Facebook, or at ask@heyluxxlash.com.


You don’t have to be around to receive your package, but please ensure that someone is at your delivery address to receive it.

 


Yes, your order can be delivered to an office address! Please input your office address when asked about your shipping information while you’re placing your order on the website.