Return Policy

Our policy lasts five (5) days. If five (5) days have gone by since your purchase, unfortunately, we can no longer offer you a refund or exchange.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Refunds

Once your return is received and inspected, we will send you a message to notify you that we have received your returned item. We will also notify you about the approval of your refund. If approved, your refund will be processed, and a credit will be applied to your bank account within 7 working days.

    Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


    Sale items

    Only regular priced items may be refunded.


    Exchanges

    We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us a message at ask@heyluxxlash.com.

    You will be shouldering the shipping cost if you wish to return or exchange your item.